Recovery agents threatening home visits at odd hours or calling family members? The Reserve Bank of India has enacted strict, enforceable codes of conduct.

Statutory Calling Hours and Prohibited Behaviors

  • Agents may strictly contact borrowers only between 8:00 AM and 7:00 PM
  • Harassing family members, workplace colleagues, or neighbors is strictly prohibited
  • Threats of physical violence, abusive language, or public humiliation trigger immediate regulatory penalties against the lending bank