In deep financial hardship due to job loss or medical crises? A factual legal guide to submitting an OTS proposal to settle non-performing loans for a fraction of the total dues.

How Banks Evaluate Settlement Proposals

When an unsecured account is classified as a Non-Performing Asset (NPA) for over 180 days, banks must set aside capital reserves. Lenders frequently prefer recovering 30% to 50% of the principal in a single lump-sum rather than carrying bad debt indefinitely.

Never pay cash to unauthorized third-party agents. All settlement negotiations must culminate in an official written Settlement Letter issued on official bank letterhead signed by the authorized branch head.